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南宫28数字娱乐有限公司 中国大陆

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Customer Support: 24/7 Technical Assistance: 24/7 General Inquiries: 24/7

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General: info@ng28.com Support: support@ng28.com Partnerships: partners@ng28.com

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Frequently Asked Questions

Find answers to common questions about the NG28 platform, services, and features.

What makes NG28's platform unique?

VELOX shoes feature our proprietary VeloFoam technology, which provides superior cushioning and energy return. Our innovative SpeedCore and FlexWeave technologies work together to deliver unmatched performance and comfort for athletes at every level.

How do I access my NG28 account?

We recommend using our size guide available on each product page. VELOX shoes typically run true to size, but we suggest measuring your foot length and width for the most accurate fit. You can also visit any VELOX store for a professional fitting.

What is NG28's policy on user data?

We offer a 30-day return policy for all unworn VELOX products in their original packaging. For online purchases, you can initiate a return through your account or contact our customer service team. In-store purchases can be returned to any VELOX location.

Does NG28 offer mobile access?

Yes, all VELOX shoes come with a 2-year manufacturer's warranty covering defects in materials and workmanship. This warranty does not cover normal wear and tear, damage from misuse, or modifications to the product.